Organize collaboration with external labs more easily

More and more dental labs outsource parts of their production.
But working with external labs often creates new friction in daily operations.

Typical problems with external labs

Does this sound familiar?

  • Communication happens via WhatsApp, email, or phone
  • No clear assignment of orders and statuses
  • Questions take too long or get lost
  • Uncertainty around materials and documentation
  • External partners do not have structured access

Outsourcing becomes a strategic operating model

Outsourcing in dental labs is no longer just a way to handle peaks in workload. Used well, it becomes a strategic part of modern lab management: standardized or highly technical production steps can be handled by specialized partners, while your own team focuses on the work that creates the most value in-house.

In times of skilled labor shortages, rising investment costs, and faster technological change, this type of collaboration is becoming more important. Labs that integrate external partners in a structured way do not need to buy every machine themselves, cover every specialist service internally, or limit the range of work they can offer. Fixed costs become predictable, order-based production costs.

For this model to work, you need clear processes, secure communication, and clean documentation directly on the order. DentaTool helps you give external partners controlled access, make responsibilities transparent, and keep information where the team actually needs it. That turns outsourcing from a loss of control into a professionally managed part of daily lab work.

Solution: manage external lab collaboration in one place

With DentaTool, you integrate external labs directly into your workflows – structured, traceable, and secure.

  • Dedicated employee role for external partners
  • English user interface for international collaboration
  • Restricted permissions with no access to internal data
  • Communication directly on the order instead of external channels
  • Full data protection, external labs do not see customer or patient names
  • Separate communication channels for dentists and external labs
External lab collaboration in DentaTool

How collaboration works

1. Create order

The order is created in DentaTool

2. Add external lab

The external partner gets access to the orders

3. Work together

Communication and files stay directly in the system

4. Completion

Status and results remain transparently visible

Your benefits from outsourcing with DentaTool

More clarity

All external work is documented in one central place

Fewer mistakes

No lost information or misunderstandings

Secure collaboration

External partners only see what they should see

Lower fixed costs

Costs only arise when needed

More capacity

Handle workload peaks more easily

More possibilities

Use specialist technology without investing

See how DentaTool simplifies your collaboration

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